Every client and every home is completely different. That’s why our process starts with an introductory consultation, where we ask you a series of questions to truly understand you, the needs of your property and what your expectations of our arrangement will be.
We'll provide a fully transparent and custom designed Property Management Schedule, as well as a first-rate, in-home experience at an affordable cost. Our approach to project management is truly what sets us apart from the other property management companies in Charleston. Each property management solution we create is custom to you and your property’s needs.
We're here to make sure any and all of your personal and property needs are met 24 hours a day, 7 days a week, 365 days a year.
Step 1: Initial Consultation
We start with an initial 90 minute consultation to view the property and discuss the different features of your property. We'll take this opportunity to learn more about you and your lifestyle, your property, your expectations, and what your home means to you.
Step 2: Property Fact Sheet
During our initial consultation, we’ll be asking questions about the property to put together a Property Fact Sheet. This fact sheet will list out every little detail of your property, from the square footage to preferred vendors (if you have any - if not, we have a great pool of talent to pull from), to how frequently the grass should be cut and beyond.
Step 3 - Property Management Schedule
From there we create an annual overview of tasks to be done, what we call a Property Management Schedule.
Step 4: Living List
After we’ve created the core annual list of property management tasks to be performed, we will create a Living List.
The Living List is essentially a deferred maintenance list. It’s a list of one-off, pro-active maintenance and home improvement tasks. Some examples may be “replace rotten wood on planters” or “fix window cranks in back guest bedroom” or “paint balcony ceiling as paint is peeling.”
This list is constantly evolving and being added to with suggestions from our team as we see needs arise.
We’re constantly on the lookout for what we need to do to preserve and maintain the property value of your home.
Step 5: Concierge Center
This is where our concierge services come in to play. Every time you plan on being at your home throughout the year, we will help prepare your home and meet your every possible demand to deliver a premium home experience.
You simply let us know when you plan on arriving and departing, who will be accompanying you, and give us some rough ideas of what you’d like to do while visiting.
From there we will come up with personalized services as well as daily itineraries, if you so desire.
There is no demand we cannot meet.